FAQ

Why should I choose Genius Retractable Screen Doors?

Genius retractable screens provide you and your family with complete protection against crawling and airborne pests that can carry disease.  And our screens retract to completely disappear when not in use so that you can enjoy a clear view of the outdoors.  Genius retractable screens easily fit almost any existing door. Because the screen fabric is stored away and protected when not in use, our screens will far outlast conventional ones.  Genius screens also include a special safety feature that controls the retraction speed so that our screens will never snap back or pinch fingers.

What kind of doors do Genius retractable screens fit?

Single and double hinged doors, French doors and sliding patio doors.  Genius provides easy to follow installation instructions and videos.

Is the screen OK to install on either the outside or inside of the door?

Yes, the retractable screen is made to withstand prolonged exterior exposure.  The screen will provide many years of protection for both exterior and interior installations.

How do I release the strong full-length magnets when I want to retract the Milano 100/200 screen?

To release the magnets pull the handle directly toward your body and this will create a zipper effect which slightly separates and releases the magnets at the center point.  Now just let go of the handle and allow the screen to retract by itself.  Do not push the screen closed (back into the cassette).  Remember, this screen features a safety speed reducer that regulates how fast the screen will retract.  Pushing on the pull bar may cause it to jump out of the tracks or the screen fabric to leave the guides.  Simply let go and allow the screen to do the work. 

Will the screen snap back fast and pinch fingers?

Never.  Our screens include a special safety feature known as a speed reducer (brake) that controls the retraction speed in order to protect fingers from getting pinched.  Simply release the handle and allow the screen to gently retract on its own.  

What can I do if my door bottom threshold has a steep slope that will cause the retractable screen bottom guide to be on an angle and not rest flat?

The Bottom Guide should always be as level as possible. Use the optional Genius Sloped Sill Wedge Shims (or other shim material) for support so that the retractable screen bottom guide rests level. Please review our Threshold/Sill Application installation guide or contact us for more information.

Can the screen fabric be replaced if it gets torn or damaged?

The screen fabric is easy to replace using a refill kit which is available from Breeze. A Screen Replacement Guide and video is available. Contact us for more information and assistance.

How can I adjust my screen so that it doesn’t blow out or push away from the top or bottom guides?

The screen is intentionally designed to expand and blow out of the top and/or bottom guides in heavy winds or when pushed upon in order to prevent damage to the screen.  To reset the screen into the guides, slowly operate the screen while making sure to help direct the fabric into the top and bottom guides. We recommend to always retract the screen during heavy winds.

How can I adjust the speed that the screen retracts?

It is possible to make some adjustment to the speed at which the screen retracts.  To make this adjustment the screen cassette must be taken out of the opening. Step-by-step instructions to adjust the spring tension are available. Contact us for assistance.

What should I do if my screen does not retract?

Be sure to clean any debris from inside the bottom guide, this usually takes care of it.  If still needed then check the top and bottom guides for screws that may not have been driven flush into the guides, causing the screen to drag.  Occasionally a door or opening can also settle and cause the screen pull bar to start to drag inside the guide rails during operation.  If needed the aluminum pull bar can be trimmed down or, the door opening can be adjusted to once again be made square and level.  Download a complete list of troubleshooting solutions.

Where do I find the registration number for my Genius door screen?

The registration number is printed on a label and located on the screen cassette near where the screen fabric moves in and out of the cassette.

How do I clean my retractable screen?

Keep the guides clear of debris.  To clean the screen fabric, wipe it down with soft cloth and mild, soapy water and then lightly rinse. Allow the screen mesh dry before closing/retracting.